Ordering, Payment, & Charges

Online Catalogue |  Ordering, Payment, & Charges

Ordering and Payment Methods There are 4 easy ways for you to shop. (1) Just place your order online. For payment you will be directed to the HSBC Secure ePayments card processing site. Payments are accepted from the following cards - Visa, Mastercard, Maestro and Solo. (2) If you do not wish to order online, simply telephone us on 01634 684808. Please have your Credit Card or Debit Card details available. (3) If you prefer to pay us by cheque then fax or email your order with your fax number and we will fax you a Pro-Forma Invoice. The goods will then be delivered on receipt of your cheque. (4) Trade accounts are available subject to credit references. Please contact us for details.

Delivery Subject to availability we aim to get all goods delivered to you within 2 - 7 working days. Some items are made to order. The delivery time on these items will be confirmed on receipt of your order. Deliveries are made Monday - Friday (excluding Bank Holidays). All goods require a signature on delivery.

Delivery Charges Delivery is free on orders over £250 goods value exclusive of VAT. Delivery charges for manufactured to order items will be advised on quotation. For UK Mainland delivery, our charges are as follows: Up to £9.99 = £3.00 (ex VAT) Up to £49.99 = £5.50 (ex VAT) Up to £99.99 = £8.00 (ex VAT) Up to £149.99 = £11.00 (ex VAT) Up to £249.99 = £14.00 (ex VAT) For UK Islands and Northern Ireland delivery, our charges are as follows: Up to £9.99 = £3.50 (ex VAT) Up to £49.99 = £8.00 (ex VAT) Up to £99.99 = £11.50 (ex VAT) Up to £149.99 = £14.00 (ex VAT) Up to £249.99 = £16.50 (ex VAT) For Channel Isles, Isle of Man and other countries we will be pleased to quote you a price and availability.

Returns Policy You are advised to inspect the Goods immediately upon receipt and you should notify us in writing either by email sales@ramdirect.biz or fax 01634 684831 if the goods are unsuitable, damaged, or do not comply with your order. We want you to be happy with your purchase and if for any reason the Goods do not suit your needs, you can return them to us unused, in their original packaging and adequately insured during their return journey for a full refund (excluding calculated delivery charges, if any, calculated on the value of the item(s) being returned). Where a claim of defect or damage is made, the Goods shall be returned by you to us in their original delivered packaging and should be adequately insured during their return journey. You will be entitled to a full refund (including calculated delivery charges, if any, calculated on the value of the item(s) being returned) plus the carriage costs incurred to return such, if the Goods are in fact proven to be defective or damaged. All goods being returned must include a copy (or original) of the Ross Architectural Manufacturers issued delivery/invoice note included within the returned package in order for us to process this as quickly as possible. PLEASE NOTE: If you fail to notify or advise us within ten days from the date of the delivery/invoice note included, then you shall be deemed to have accepted the goods. Any requests for returns after this period has elapsed will be at the discretion of Ross Architectural Manufacturers and any subsequent refunds due in respect of an agreed return will be subject to a re-stocking/handling charge.

Online Catalogue |  Ordering, Payment, & Charges